Client Services Manager


M Moser Associates is looking for an energetic, ambitious go-getting to join their Shanghai office in a Client Services Manager position. The ideal candidate will be someone who not afraid to make waves, who is inspired and who is willing to push the boundaries to uncover creative new business leads. We are looking for someone with fire and a hunger to prove themselves and accelerate their career.

Who Are We?

For over 38 years M Moser Associates has been transforming the way people work.

Established in 1981, with 20 offices across the globe, M Moser Associates has become one of the largest design firms in the world specializing in the creation of workplace environments. By understanding our clients' deepest concerns, we aim to craft the physical, social and digital workplace environments that will support people at work and achieve business goals.

What sets M Moser apart is the innovation we bring to our projects, designing spaces that challenge the status quo. We are an international team of innovative thinkers with innate curiosity and, above all, the desire to engage with clients to provide integrated solutions inspired by their unique business needs.

Our Belief: Unleashing people's performance is more critical than ever. The work environment and the digital tools we use are not only business resources, but forums in which we connect to build great businesses and lasting relationships. We believe our greatest impact is on people, and for people at work.

Our Vision: To be the world's leading design partner in creating organizational transformation through purposeful Physical, Social, and Digital Environments that support people as they work.

Our Mission: To enrich peoples' work lives, allowing them to be engaged in what they do and perform to the best of their abilities while supporting business goals.

Our Motivation: Learning about people, their behaviors and motivations to understand how they work and support the transformation & delivery of the most advanced workplaces spaces.

Why Work With Us?

At M Moser Associates, we see the world differently. Our DNA is design and implementation - we're more of a workshop than a studio and we've translated that mentality across a wide array of expertise. We believe the person closest to a challenge will have the best solution and we can only excel when we think holistically. We revel in those who are as passionate as we are to challenge the status quo and build great things as part of a team. We focus greatly on our people, providing them with opportunities to grow and develop professionally, while appreciating their diverse skill sets and backgrounds. When you join M Moser Associates you become part of a global community that wants to see you succeed.

M Moser Associates also offers a competitive compensation and benefits package, with a creative culture that looks for quirky reasons to celebrate.

Sound interesting?

What Is The Job?

The role of the Client Services Manager is crucial to the growth of our business. The primary functions of the Client Services Manager are to generate new business opportunities; nurture strong relationships with existing clients; and strengthen and promote the M Moser brand.

Specific job responsibilities will include, but not be limited to:

  • Generating New Leads: Identifying, pursuing and appealing to M Moser's target clients
  • Market Research: Gathering and analyzing market and industry intelligence, metrics, and trends to determine opportunities for new business
  • Courting Perspective Clients: Following up on business opportunities; setting up meetings; proposing, organizing and executing various marketing initiatives
  • Earning the Clients Trust: Establishing and proactively maintaining strong professional relationships with key decision makers and influencers within the local market
  • Capturing Projects: Prepare and deliver presentations that offer insights and ideas that clients and others have overlooked
  • Working with Project Team Members: Capture projects and assist with managing the client throughout the work, acting as a confidant and life-line that they trust and can turn to
  • Networking with Industry Professionals: Represent and promote the firm and it's values by attending and participating in industry related events
Who Are You?

As the Client Services Manager with M Moser Associates, you will be a mature self-starter with an entrepreneurial mindset. You be self-reflective with an eagerness to learn. You will be persistent yet professional with a strong sense of integrity. You will have exceptional people and communication skills with the ability and desire to build and maintain new relationships.

As the successful Client Services Manager, you will also have the following Skills, Experience, and Qualifications:

  • Bachelor degree or higher in Marketing, Business Administration or similar, preferred
  • 3 or more years of working experience in a Business Development, Client Services or Marketing role, preferably in a front line position
  • Interest and knowledge of the interior design, architecture, and construction industry
  • Professional approach with the ability to build relationships, qualify prospects, generate leads, and identify new business development
  • Experience in negotiation and closing contracts
  • Confidence in speaking with high level executives and delivering presentations/proposals
  • Demonstrated ability to work both entrepreneurially and collaboratively with a team
  • Amazing communication skills in Chinese and English, both written and spoken
What’s The Next Step?

If this sounds like you, we should be talking! Please send us your CV and add a short cover letter so we can get to know you better.

Note: Must be able to perform all essential job functions of the position with or without accommodation. Candidates must be authorized to work permanently in China.

M Moser is an Equal Opportunity Employer.

Apply now


PDF or Word document, 10mb max.

+ Add another

M Moser is an equal opportunity employer

Uploading application, please wait.


If you are interested in working with us, have a look at our careers page.


If you are interested in working with us, have a look at our careers page.