Improving care through patient-centred design

The medical experience goes far beyond aesthetics.


By Jessica Liu
Director, Healthcare Design Lead – Shanghai

Amidst new legislative reforms, technological innovations and recent changes in medical practices, healthcare is experiencing rapid transformation. But how are these changes affecting institutions and their people?

Traditional design models were once rather simple: design providers would offer the same design to different hospitals with similar planning and conditions while spending little time understanding what makes each of those health institutions unique. However, every hospital has its own values, preferences, concerns and desired design outcomes based on a distinct mix of history, experiences and culture.

As this shifting perception of space began to form, a new approach to healthcare design arose; one that puts the institution, as well as the individuals interacting and living within its space, at the heart of the medical experience.

Improving care through patient-centred design section

Unlike commercial, educational and hospitality establishments, healthcare facility design projects are quite unusual.  Visitors entering a hospital often bring feelings of anxiety, panic and dread. Through patient-centred design, a term frequently used by the media, institutions can accommodate people in their best and worst conditions and incorporate all emotions into the journey to take fear and frustration out of their trip, ensuring a medical care experience of the highest quality.

The fact is, healthcare design isn’t just about creating a beautiful space.

It needs to improve the efficiency of an institution’s operations and provide a comforting, healing environment for patients, their families, visitors and medical staff. This is particularly difficult in China where hospitals are of extremely large sizes and the quality of service is harder to manage.

Using patient-centred design as a guiding principle, M Moser created a new hospital environment of international standards for United Family Healthcare in Shanghai to provide a more human-centric medical experience. By evaluating each driver relative to quality, patient safety and operational cost, we devised a flexible and component-based design solution tailored to the unique preferences and needs of the hospital. 

Such healthcare projects take time. They require more transparent communication and engagement between designers and healthcare providers, hospital administrators and policymakers to ensure that all design-driven decisions are made to benefit their people.

Shanghai United Family Pudong Hospital

Shanghai United Family Pudong Hospital

Through years of experience designing people-centric environments that enhance productivity and foster meaningful connections, M Moser has replicated its expertise in the healthcare industry. By understanding the connection between the design and a patient’s ability to heal, the success of a hospital project goes far beyond its aesthetics.

Ultimately, putting people at the heart of the experience and collaborating with all partners involved in the process enables us to create environments that enrich lives, working towards a better future.

Read more about our project with Shanghai United Family Pudong Hospital here.

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