Blurring the lines between hospitality and the workplace in two Asian metropolises

Hong Kong & Shanghai

For over 60 years, Hyatt has delivered unforgettable hospitality experiences for its guests. It has thrived on the philosophy that the user journey extends beyond a simple greeting, creating impactful environments that exceed expectations and foster meaningful connections.

Addressing Hyatt’s growing business needs across the Asia-Pacific and Greater China regions, M Moser was selected to design two offices in Hong Kong and Shanghai that would capture the essence of Hyatt’s hospitality for its people while bringing the distinct identity of each location to life using unique design concepts.

A unique look and feel

Using a guest-centred approach to workplace design, M Moser replicated a unique Hyatt hotel experience for its people.

The arrival is a fundamental element of the guest experience and is celebrated in each office with an open and hospitable reception area. Unlike a traditional office, the entrance blends seamlessly with an expansive “Front of House”, a communal space where staff and visitors can unwind, catch up on work or engage in conversations.

Social interactions are further emphasised throughout the space using pre-function areas as well as an open kitchen where people can connect over drinks and snacks. The result goes beyond a new physical workplace to embrace the concept of a home away from home.

Personalising the user journey

Memorabilia from regional hotels has been incorporated into the design of each office to communicate a residential feel and further enliven the visitor journey. Distinctive items are tactfully positioned throughout the space to create a storytelling experience and facilitate deeper connections between staff, visitors, and the Hyatt brand.

Details are prioritised to create a vivid journey from beginning to end.  Residential, hospitality-inspired furniture and warm wood tones provide familiarity and comfort in an office that humanises Hyatt and captivates visitors in all corners.

Activity-based workplace design

Withdrawing from a space layout dominated by compact cubicles and enclosed offices, the new hubs adopt an open plan arrangement that elevates the office experience, both visually and emotionally. Embracing large windows with unobstructed views of the city, natural light illuminates the workplace to reveal a sense of transparency.

To further promote agility and increase the autonomy of staff within the workplace, M Moser teams introduced “activity-based working” as a guiding principle. Versatile spaces such as meeting rooms, semi-enclosed workstations, phone booths, collaboration pods and a library provide freedom of choice and encourage collaboration while valuing employee privacy, thus enabling them to concentrate in the most desirable setting.

As we continue to expand our presence in the region, we are confident that the new Hubs will bring our colleagues and visitors from around the world closer together and act as a catalyst that enables us to thrive, innovate, and most importantly, care for each other.”

- Brian Lum, Vice President, Design Services - Asia Pacific, Hyatt

Hyatt Shanghai

Hyatt Shanghai

Hyatt Hong Kong

Hyatt Hong Kong

Blurring the lines between hospitality and the workplace in two Asian metropolises section

Hong Kong becomes a hub of self-sufficient neighbourhoods.

Hyatt’s Hong Kong office adopts a structured floor plan across which all departments operate as individual neighbourhoods separated by transient collaborative spaces. Personalised with unique furniture configurations and a microclimate that enhances flexibility within designated areas, each neighbourhood then becomes an empowering environment that solidifies internal culture.

Set amid fully-agile workspaces, an “anchor” person is assigned a fixed desk in every department to act as a resourceful point of contact for their respective teams. With more than half of their staff previously situated in enclosed offices, this new layout brings radical, transformative changes to how people interact and work with one another. 

A team-centric transition

Moving away from an old layout that prioritised individual desks, all neighbourhoods are now champions of the “home away from home” design concept, empowering team members to add or change furniture based on individual preferences and needs.

Each department is designed to accommodate future team growth and facilitates a transformative shift of perception. The desk is no longer seen as a single possession, but rather as a symbol of synergy and a valuable “currency of connections.”

Hyatt Shanghai

Hyatt Shanghai

Shanghai embraces human-centred and wellness design.

As Hyatt’s China business continues to grow, its Shanghai office experienced significant expansion. One aspect critical to the growth of the office is to prepare new staff and existing team members from other hubs for Hyatt’s progressive culture and help them adapt to a new environment smoothly.

To address this, M Moser’s team worked closely with Hyatt to develop a thorough understanding of user working habits, needs, and emotions. On-site observations, interviews, questionnaires, workshops and town hall meetings were conducted from inception through to the end of the project to ensure clear and effective communication.

Blurring the lines between hospitality and the workplace in two Asian metropolises section

Maximising agility

Adopting the “free-address workplace” concept to its best advantage, the space encourages complete free seating (with exceptions for staff of specific needs) and is not organised by departments. This provides opportunities for more interactions and strengthens office cohesion, which is critical to workplaces experiencing rapid expansion.

Considering Shanghai’s natural environmental conditions, PM2.5 air filtration and real-time PM2.5 air quality monitoring systems have been installed to provide a healthy working environment and alert staff to required actions.

M Moser’s collaboration with Hyatt has yielded exemplary spaces that enrich comfort, agility and wellness while narrating a consistent brand journey to staff and visitors. Distinct in their own individual ways, the new Hong Kong and Shanghai hubs are set to attract dynamic talent, breed innovative ideas and maximise productivity to support Hyatt’s future business success.


If you are interested in working with us, have a look at our careers page.


If you are interested in working with us, have a look at our careers page.


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