Activating the human experience

San Francisco

JLL didn’t just want to create an office space for its location in the heart of San Francisco’s Financial District, it wanted to create a human experience. An experience that would mirror the culture and the values of the people that come together in the workplace every day.

As a global partner to organisations who want more value from the commercial real estate they own, use and invest in, JLL was conscious that its own workplace needed a transformation. The existing offices, located over two full floors in a 38-storey downtown high-rise, were dated and didn’t accurately reflect the firm’s culture or collaborative work style.


Activating the human experience section
Activating the human experience section

M Moser worked closely with the company’s leadership team to activate and transform the new space through a welcoming and modern design that facilitates a high degree of client facing and internal collaboration and is representative of both corporate and local culture.

We went into this San Francisco office remodel project really wanting our new space to reflect the people who work here while driving employee engagement, empowerment and fulfilment.”

- Chris Roeder, International Director - Brokerage, JLL

Activating the human experience section
Activating the human experience section
Activating the human experience section
Activating the human experience section

Creating fun spaces for collaboration

The open workspace is a shift from the former high panel cubicles to more efficient workstations that prioritise access to natural light from each desk and visual connections across multiple teams. New working space types for collaboration and independent focus are integrated amidst the workstations including fun collaboration lounges that also act as putting greens and tastefully themed rooms. Inspired by the famed “Summer of Love” and “Gold Rush”, these spaces evoke the spirit of San Francisco.

Activating the human experience section

Putting connectivity at the core

The new workspace design also centres on improving connectivity across teams. Unique spaces and amenities are dispersed across the two floor plates promoting movement throughout the office. Where the entry floor has generous formal facilities, the lower level prioritises client interactions and the informal activities of staff.

At the centre of the lower floor plate is a large lounge for social activities such as playing pool, watching sports and other media events, and casual conversation. Adjacent to the lounge is a kitchenette that reflects a pub atmosphere and includes a beer keg and other amenities.

Activating the human experience section

Take the tour

Watch JLL’s office remodel video here.

Entering from the elevator lobby, which is set deep into the rear of the floor plate, the design capitalises on the reduced natural light by inserting a dynamic digital wall. This wall abstractly reflects the patterns of light in the San Francisco cityscape as a backdrop to the reception area.

Clerestories and flowing planning accentuate the prevalent natural light beyond and pull you through the reception to the larger gallery space that provides glimpses to the working neighbourhoods, speciality collaboration rooms, a generous kitchenette, and café space.

Activating the human experience section

The gallery ends in a large lounge and expandable conference room that offers expansive views of quintessential buildings and real estate across San Francisco. Collectively, these spaces provide a dynamic experience for hosting clients and events, reflecting JLL’s comprehensive approach to personal interaction with clients.


Activating the human experience section

The formerly overlooked stairs now take centre stage surrounded by an installation of sculptural cables all in the renowned colour of the Golden Gate Bridge, alluding to San Francisco’s most iconic landmark. Standing at the heart of the two floors, this staircase enables and embodies a seamless flow between the two spaces, further enhancing the connection of the JLL team to their work, their people, and their clients.

Want to know more? Experience JLL’s interactive workplace experience here.

  • Status Completed
  • Area 37,000 sq-ft
  • Completion date 2017
  • Location San Francisco, CA
  • Photographer Emily Hagopian


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