M Moser Associates,
M Moser’s Shenzhen location is a critical hub in our global network as we continue our momentum in China’s Greater Bay Area and beyond. As we continue to innovate solutions for clients, a progressive workplace of our own is the best example of how we think and what we do.
Delivered in just five months, the Shenzhen living lab saw our multi-disciplinary teams collaborating across all phases of the project cycle. Implementing a holistic approach which integrates site selection, workplace strategy, change management, design and construction, we brought to life our vision of the workplace of the future.
- Redefining the future of work through a design approach that embraces flexibility, collaboration, autonomy, social and wellbeing;
- Stimulating autonomy and a sense of belonging by engaging staff early in the planning and design stages;
- Expanding user needs by integrating technology to enable work from beyond the physical space;
- Creating a journey of brand storytelling through brand experience design integration.
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Redefining the future of work
What does a future workplace look like? Amid the world’s largest experiment of remote working due to COVID-19, we are challenged to rethink about our work environment, as well as how people perform their best jobs.
Living through this transformative period, we kicked off the relocation of our Shenzhen office with a central question in mind – how can we create a workplace in which people feel comfortable, safe and energised? Our staff engagement programs revealed several key considerations: flexibility, collaboration, autonomy, social and wellness.
The space is located at Platinum Towers, a new property in Shenzhen’s Central Business District. Its proximity to public transit provides advantages for commuting, client touring and partnership meetings.
The double-height front of house has an abundance of natural light, visually connected to the surrounding urban landscape, bringing health and positivity.
Smart technologies, sustainability and wellness concepts have been prioritised, enabling staff to work in a safe and healthy environment. Advanced facial recognition systems, a touchless entrance and occupancy booking have been installed to create a smooth and consistent workplace experience. The space has achieved WELL Health-Safety Rating (HSR).
Space for change
Relocation provides an opportunity for cultural cohesion and workplace transformation. A space is an engine for people to reinvent themselves.
To optimise this reinvention, our workplace strategy team started with a series of engagement activities including surveys, voting and ambassador programs.
The ambassador program invited staff from different teams to transfer from fixed desks to mobile working with a laptop. The emerging challenges in work behaviours and workflows were then observed and recorded by strategists, informing the upgrade of workplace planning and IT support systems.
Other activities included workshops, training and move-in warm-ups to align staff expectations with the company vision and drive a sense of identity and belonging.
Designed for flexibility
Our Shenzhen living lab also pushed the boundaries of mobile working by taking it beyond the physical space.
In addition to offering diverse work settings and choices, we also considered enhancements to the virtual experience as employees now have more freedom to choose where they work.
The “wormhole” installation (a virtual meeting device with real-time connection without prior booking needed) at the front of the house enables spontaneous virtual communication between our global offices. Meeting rooms are equipped with advanced voice-control systems to enable efficiency, and private booths feature adjustable ambient lighting and acoustic design to create a variety of natural settings for relaxing and regaining focus.
Movable partitions and modular furniture make a variety of layout variations possible with ease and speed, supporting activities of different scales and types. Height-adjustable workstations and ergonomics furniture has been selected, while work seating is prioritised along the window to boost wellbeing.
Elevating brand and social experience
Another objective of our Shenzhen living lab was to instil inventive brand values into the space.
Our interior and brand experience designers collaborated on a series of featured rooms named Milkshake, Martini, Milktea and Matcha - in response to M Moser’s brand name. Environmental graphic details are designed in harmony with the colours and materials of the space, creating meaningful storytelling to connect meeting rooms, phone booths and collaboration areas.
Public areas are designed to encourage social interactions, featuring a spacious layout to support group activities.
The double-height front of house features an elevated platform serving as a townhall stage. An ideal venue for social events and training, this open space provides a precious opportunity for gathering with clients and partners, transforming the workplace into a diverse destination critical to rebuilding human connection in a post-COVID world.
The Shenzhen living lab is the latest addition to M Moser’s global workplace family. A place for innovation and endless exploration, this inclusive, experience-focused work environment supports continued growth in the Greater Bay Area. The success of the project also demonstrates the potential to connect design, workplace strategy, technology and environmental branding to enhance the workplace experience.
Check out the video (right) to learn how our multi-disciplinary teams collaborated to deliver this new prototype for the future workplace.
- Status Completed
- Area 6,500 sq-ft
- Location Shenzhen
- Wellness WELL v2 pilot Gold
- Photographer Sean