Enabling Citi to adapt to future changes in a fast-evolving banking industry, M Moser designed the company’s new 69,000 sq-ft office in India as a scalable, technologically-advanced workplace that rivals other large tech companies to draw skilled digital talent and support long-term business goals.
Named “Citiworks Enterprise – Workplace of the Future”, this office operates as a pilot for Citi teams to experiment, innovate, and provide continuous feedback on new ways of working that challenge expectations of the traditional banking environment and advance the organisation as a forward-thinking industry leader.
- Our change management program facilitated a major cultural transformation with workshops, training, and site walk-throughs.
- Digital innovations and technology empower staff to take control of their workplace experience.
- The office is designed for scalability and human health through activity-based working and wellness design.
- Post-occupancy studies report an increase in productivity, collaboration, and social connections.
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Supporting cultural transformation
Entirely devoid of enclosed private offices, this workplace is the first within Citi’s global portfolio of corporate work environments to undergo such a major cultural change. To facilitate this transformation, our change management team worked closely with Citi staff to educate them on new office functions and technology used to elevate the experience.
Workshops, training sessions, product demonstrations, and site walk-throughs helped to instil a sense of pride and excitement, empowering staff as pioneers of the new “Citiworks Enterprise – Workplace of the Future”.
Continuous collaboration and engagement among all experts involved, as well as our alignment on which futuristic workplace solutions would fit Citi’s progressive and transparent culture, helped to turn vision into reality. This strong partnership ensured the successful delivery of a vibrant and more connected office.
Pushing the boundaries of workplace technology
Supporting Citi’s forward-thinking vision of the future workplace, digital innovations are embedded throughout the office to maximise its efficiency and optimise the experience.
We worked closely with Citi’s technology partner to create a complete cloud infrastructure synchronising all physical and software devices, including a “Citi App” that empowers staff to take control of their workplace experience. This application enables users to book seats and view availability of meeting rooms in real-time, access an internal wayfinding system, order beverages and adjust temperature and lighting in enclosed spaces, manage office visits remotely, and provide workplace feedback.
A building management system incorporating smart lighting technology (including LiFi and Power over Ethernet), occupancy and desk sensors and HVAC controls is integrated within the digital cloud infrastructure to provide occupants with full autonomy and convenience of use.
The spacious reception in the main entrance connects to an open town hall area called the “Plug Zone”, which features a large digital wall used to bring staff together over town hall meetings and share the company’s latest technological solutions.
Designing for scalability
Embracing an agile working model arranged by neighbourhoods, this office provides staff with a wide variety of environments and reconfigurable workspaces that can adapt to the changing needs of staff and the organisation to accommodate different activities.
Seat booking solutions offered through the Citi App empowers staff to choose where and how they work throughout the office, including height-adjustable desks, booths, and bike stations to encourage physical movement.
Independent meeting pods with their own technology, lighting, and ventilation systems offer staff additional private areas, which can be fully demounted to create a more open collaboration space for larger team gatherings.
Prioritising health and well-being
Introduced to provide staff with a more personal space devoid of technology, the “Unplug Zone” is embellished with green walls, plants and natural materials to clean the air and breathe new sustainable life into the workplace.
Fabric ducts are used in the Plug and Unplug Zones to optimise air quality, which can be monitored using any of the information screens available in each neighbourhood.
Staff are invited to connect in a variety of settings, from open spaces in the Unplug Zone to enclosed meeting rooms in the open office, designed acoustically to mitigate noise disruptions. Ergonomic furniture takes additional care of staff physical well-being in all of the 7 seating configurations available around the office.
Measuring post-move satisfaction
A survey conducted 6 months after the handover of the new office revealed significant improvements in the amenities offered as well as staff behaviour when compared with Citi’s former workplace environment.
Wellness elements including sit-stand desks and biophilia; social interactions, comfortable, lively spaces, and the overall improved look and feel were highlighted as major contributors to the delivery of an effective and innovative workplace which Citi staff feel proud to work in.
Designed with the needs of the organisation and its people at its core, the new “Citiworks Enterprise – Workplace of the Future” encourages exploration, ideation and experimentation to inspire new ways of working and help mould future Citi office environments globally.
- Status Completed
- Area 69,000 sq-ft
- Completion date 2019
- Location Chennai, India