Encouraging roaming and enabling mobile teams for better collaboration

Zendesk,
Melbourne

Global customer service and engagement software company Zendesk was expanding across an additional building floor in Melbourne and engaged M Moser to create a welcoming and comfortable space that provides more ways for people to work and collaborate.

The design follows our award-winning work on Zendesk’s new Asia-Pacific headquarters which was inspired by the archetype of a European town and had a strong focus on health, wellbeing and environment. Our Melbourne-based design experts collaborated with the Singapore team to share ideas and knowledge of the company’s design drivers, ensuring a consistent approach and strong connection across Zendesk’s global offices.

Encouraging roaming and enabling mobile teams for better collaboration section
Encouraging roaming and enabling mobile teams for better collaboration section
Project highlights
  1. A variety of flexible working and meeting arrangements provides more choice.
  2. The design reflects Zendesk’s young and energetic personality.
  3.  It follows WELL and LEED design principles, focusing on health, wellbeing and environmental factors.
  4.  Building on the successful delivery of Zendesk’s regional headquarters in Singapore, our Australia and Singapore experts collaborated to share in-house knowledge.
Encouraging roaming and enabling mobile teams for better collaboration section
Encouraging roaming and enabling mobile teams for better collaboration section

Enabling agile people

M Moser developed a solution that enables people to roam and be mobile, promoting cross-team collaboration and knowledge sharing in a diverse range of settings. By focusing on making people more agile, we create alternative places for people to work and meet, we ensure connectivity throughout all spaces. The result is that people find new and more productive ways of working.

Encouraging roaming and enabling mobile teams for better collaboration section
Encouraging roaming and enabling mobile teams for better collaboration section

Calming Danish design influence

The interior planning and aesthetic elements are inspired by Zendesk’s Danish roots. Work areas are approached in a similar way to a European town, with business units operating like independent neighbourhoods. Timber and natural finishes provide a calming affect. Home accessories and book cases nurture human relationships and reinforce a family-oriented work environment. Black and white contrasts provide a clean finish and an abundance of plants facilitate a close connection to nature.

Enhancing health and wellness

Zendesk is committed to staff wellbeing, nurturing human relationships, and creating a healthy work environment. An essential element of wellness design is ensuring there are a variety of settings and ergonomic options. We achieved this by allowing people to choose their posture and level of comfort. A range of social spaces were carefully constructed at different heights and with different types of seating, empowering people to collaborate with others or to retreat for individual work.

Encouraging roaming and enabling mobile teams for better collaboration section
Encouraging roaming and enabling mobile teams for better collaboration section

Contrast of old and new

The crisp, modern office design is highlighted in stark contrast to its setting within a historical period building in inner-city Melbourne. Melding the old with the new, we incorporated arch windows, crown mouldings, stained glass windows and high ceilings. Sweeping views of the city can be appreciated throughout the floor.

  • Status Completed
  • Area 600 sq-m
  • Completion date 2019
  • Location Melbourne

Contact

If you are interested in working with us, have a look at our careers page.

Contact

If you are interested in working with us, have a look at our careers page.

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