This four-part series explores essential yet often overlooked aspects of modern workplace strategy, focusing on the invisible and intangible factors that significantly influence organisational success. Discover how to recognise and harness subtle elements, like complexity and indecision, to create a workplace environment that helps people and businesses thrive.
Speed and momentum are essential to keep up with the pace of change in today’s workplace. Yet many organisations struggle to make timely decisions, especially when workplace projects involve multiple departments, unknowns and competing priorities.
Indecision often occurs as the unintended result of ‘waiting for more data’ or ‘needing alignment’. But no matter the reason, the result is clear: delays, missed opportunities and the inability to deliver on critical business goals.
Recognising and addressing challenges early can unlock faster, smarter outcomes. This article reveals how to turn indecision into action through effective workplace strategy. We explore various types of indecision, spanning spatial, operational and personnel-related dilemmas. We also expose how these barriers affect organisational dynamics and slow down essential decision-making processes. And finally, we explore how workplace strategy can help provide direction leading to a clear path to transformational results.
Indecision can show up at different times and in in different forms:
Often, it’s not a lack of awareness. It’s a lack of structure around solving for the bigger picture while addressing the challenge with the right insight. And that’s where workplace strategy comes in.
At M Moser, we help clients break through indecision with a simple approach. We align decisions to data and direction.
We combine quantitative analysis (costs, space usage, benchmarks) with qualitative insights (employee feedback, leadership vision, emotional drivers). This dual lens turns multi-faceted challenges into specific, solvable questions:
For HSBC, we began with comprehensive conversations 18 months prior to the project’s start, allowing us to deeply understand and align with the client’s goals. This early engagement provided critical insights into the drivers and expectations of stakeholders, setting the foundation for effective change management and strategic decision-making.
One of our clients faced a common post-pandemic challenge. They had too much real estate and weren’t sure what to do next. Their team had grown, merged and shifted to hybrid and the old office setup no longer fit. But the decision to stay or go felt overwhelming and they were unsure if it was the right time.
We helped them map out realistic scenarios, weigh the costs and trade-offs and engage leadership in clear, focused conversations. With confidence in the data, and alignment on what mattered, they made the decision to relocate, reinvest in better space and move forward.
The outcome? A smaller footprint comprised of more flexible spaces, a stronger employee experience and space that now matches their evolving strategy.
Effective decisions come from creating the right conditions:
Clear goals tied to business outcomes
Reliable data to support trade-offs
Engaged stakeholders from the start
A flexible strategy that adapts as things evolve
When the right framework is in place, teams can move faster without second-guessing or going back to square one.
Grace Butler, Associate – Workplace Strategy, M Moser AssociatesWorkplace projects are too important (and require too many resources) to let indecision get in the way. The most successful organisations know when to evaluate, align and act with purpose.
That’s where our workplace strategy team provide true value. Our approach is not to control every variable or dictate solutions. We give your team the confidence, information and clarity to make decisions that drive your business forward.
Corporate real estate (CRE) teams, HR and facilities leaders, executives and workplace professionals accomplish a great deal, often with limited resources and stakeholder support. With us as your partner and advocate, you can take that impact even further, extending well beyond project completion to unlock new opportunities for lasting value.
Connect with our workplace strategy team to transform indecision into progress and build a space that helps your people and business thrive.
Director, Workplace Strategy
